Privacy Policy
How we handle information from phone calls and this website.
What this policy covers
This policy explains how Massillon 24/7 Plumbing handles information when you visit this website or call our phone line. We keep the site simple. It has no forms, no accounts and no online payments.
Effective November 10, 2026.
Phone calls
The main way to reach us is by phone. When you call, we may ask for your name, address and a description of the problem so we can book a visit. Calls to our line may be recorded for quality and training purposes.
We use the information from your call to schedule and carry out the service you asked for, to follow up on that service, and to improve how we answer calls.
This website
The site does not ask you to submit personal information. Like most sites, our hosting provider may keep standard server logs, such as your IP address, browser type and the pages you visit, for security and to keep the site running. We may use basic analytics to see which pages are used.
The site loads fonts from Google Fonts and shows maps from Google Maps. Those services receive your IP address when the page loads, and they have their own privacy policies.
Who sees your information
We share the details of a service request with the plumber who will do the work and with those who help us run the business, such as phone and hosting providers. We do not sell your personal information. We may disclose information if the law requires it.
Your choices
You can ask us what information we hold about you, ask us to correct it or ask us to delete it, within what the law allows. Write to [email protected] or call (855) 575-2890. If you do not want a call recorded, tell us at the start of the call.
Children
This site and our services are meant for adults. We do not knowingly collect information from children.
Changes and contact
We may update this policy and will post the new date at the top. Questions go to [email protected] or 4333 Lincoln Way E, Massillon, OH 44646.